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July 14, 2026

FAQ

FAQ

Frequently Asked Questions





Why Partner with CNCSUPER?
As Guangdong Super Intelligent Equipment Co., Ltd., we boast nearly 18 years of specialized expertise dedicated to the R&D and production of CNC processing machinery. Our equipment stands out for superior build quality and consistent operational stability, earning repeat orders and long-term cooperation from global clients. Furthermore, we deliver a full-spectrum after-sales support system encompassing professional technical guidance, hands-on operational training and timely fault resolution, maximizing the production efficiency of your CNC equipment.

Are you a factory or trading company?
We are direct CNC machine manufacturer with two large R&D & production factories. Global customers frequently visit our workshop. Our factory advantages cover custom development, strict full-process quality control, factory-direct cost advantages and complete after-sales service.

What's the size of CNC router machine?
Table size can be customized according to customers’ specific requirements. And here are some popular choices.
4×4 CNC router
4×8 CNC router
5×10 CNC router
6×12 CNC router
Currently, our maximum customizable working area is 12x43ft.

What payment terms are available for orders?
We accept payments via T/T, L/C and cash. For enhanced transaction security, online payment through the Alibaba cross-border platform is also accessible.

What logistics options are available for CNC machine delivery?
Full CNC machines are mainly transported by sea or rail. Air freight and international courier services are applicable for spare parts. Customizable shipping plans can be arranged per your individual requirements.

How long will it take to deliver the machines?
Our standard production cycle spans 7–30 working days. The exact delivery cycle is subject to multiple variables including equipment customization specifications, transportation routes and selected shipping mode, which will be confirmed on a case-by-case basis.

How long is the warranty?
CNCSUPER provides two years warranty and lifetime online support.

How to Pick the Right CNC Equipment?
A full spectrum of CNC machinery caters to varied processing scenarios. Fiber laser cutters specialize in metal fabrication; CNC routers and nesting centers deliver superior performance on wood and non-metal engraving & cutting. 5-axis machining centers are offered for complex curved workpiece processing. Dedicated sales specialists design personalized equipment schemes to satisfy unique production demands.